Frequently Asked Questions
Frequently Asked Questions
We make it easy for you to get the information you need.
At US Premium Finance, we know our time is valuable and you want quick access to important information about how we operate. That's why we've collected clear responses to some of the most frequently asked questions we receive from both insurance agents and insured clients.
For Agent Clients
- For a Customer Service Representative, call 1-866-246-9691, option 4.
- For an Account Executive, call 1-866-246-9691, option 3.
- Email: [email protected]
Please contact a Customer Service Representative or your Account Executive to reset your password.
Account status may be found online. Login into your account, click on the "Accounts" tab and enter the last six digits of the account number. Additionally, you may call our Interactive Voice Response unit at 1-866-246-9691 or use the US Premium Finance mobile app.
Notices can be found in FinancePro by going to View Notice History, located in the drop-down menu within each account. A pop-up box will appear where you can view and save notices.
Finance Agreement quotes can be obtained by logging into FinancePro or by contacting one of our Sales Executives or Account Executives.
In FinancePro, go to the "Quotes" tab and enter the quote number found in the upper right of the Premium Finance Agreement.
Changes to a quote can be made within FinancePro or by contacting one of our Account Executives.
Please contact your Sales Executive with questions related to commissions and retained interest.
Funding details can be found under the Policies/End tab in the Accounts Section of FinancePro.
Please contact a Customer Service Representative to update a policy number.
Please contact a Customer Service Representative or your Account Executive to request a postponement of cancellation.
Please contact a Customer Service Representative or your Account Executive.
For Insured Clients
- For a Customer Service Representative, call 1-866-246-9691, option 4.
- For an Account Executive, call 1-866-246-9691, option 3.
- Email: [email protected]
Please contact a Customer Service Representative or an Account Executive to reset your password.
Account status may be found in FinancePro. Click on the "Accounts" tab and enter the last six digits of the account number. Additionally, you may call our Interactive Voice Response unit at 1-866-246-9691 or use the US Premium Finance mobile app.
You can make a payment via the following link: https://uspremiumfinance.epaypolicy.com
You can also contact a Customer Service Representative to make a payment.
Insured clients can process down payments via the following link: https://uspremiumfinance.epaypolicy.com