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Frequently Asked Questions

For Agent Clients

How do I contact US Premium Finance?
For a Customer Service Representative, call 1-866-246-9691, option 4.
For an Account Executive, call 1-866-246-9691, option 3.
Email: customerservice@uspremiumfinance.com

How do I reset my password or create login credentials?
Please contact a Customer Service Representative or your Account Executive to reset your password.

How do I check on the status of an insured’s account?
Account status may be found online in FinancePro . Click on the Accounts tab and enter the last six digits of the account number. Additionally, you may call into our Interactive Voice Response unit via 1-866-246-9691 or use the US Premium Finance Mobile App.

How do I obtain a copy of a notice of cancellation or reinstatement notice?
Notices can be found in FinancePro by going to View Notice History, located in the drop-down menu within each account. A pop-up box will appear, where you can view and save notices.

How do I request a quote?
Finance Agreement quotes can be obtained logging into FinancePro or by contacting one of our Sales Executives or Account Executives.

How do I check the status of a quote?
In FinancePro, go to the Quotes tab and enter the quote number found in the upper right of the Premium Finance Agreement.

How do I make changes to a quote?
Changes to a quote can be made within FinancePro or by contacting one of our Account Executives.

How do I find out about commissions and retained interest?
Please contact your Sales Executive with questions related to commissions and retained interest.

How do I get funding details?
Funding details can be found under the Policies/End tab in the Accounts Section of FinancePro.

How do I update a policy number?
Please contact a Customer Service Representative to update a policy number.

How do I request to postpone cancellation of a policy?
Please contact a Customer Service Representative or your Account Executive to request postponement of cancellation.

How do I request a copy of a signed Premium Finance Agreement (PFA)?
Please contact a Customer Service Representative or your Account Executive.

How can I submit a down payment?
Agents can process down payments via the following link: https://uspremiumfinance.epaypolicy.com/

For Insured Clients

How do I contact US Premium Finance?
For a Customer Service Representative, call 1-866-246-9691, option 4.
For an Account Executive, call 1-866-246-9691, option 3.
Email: customerservice@uspremiumfinance.com

How do I reset my password or create login credentials?
Please contact a Customer Service Representative or an Account Executive to reset your password.

How do I check on the status of an insured’s account?
Account status may be found in FinancePro. Click on the Accounts tab and enter the last six digits of the account number. Additionally, you may call into our Interactive Voice Response unit via 1-866-246-9691 or use the US Premium Finance Mobile App.

How can I make a payment?
You can make a payment via the following link: https://uspremiumfinance.epaypolicy.com/
You can also contact a Customer Service Representative to make a payment.

How can I submit a down payment?
Insured clients can process down payments via the following link: https://uspremiumfinance.epaypolicy.com/

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NOTICE: We have made a change in our credit card and echeck/ACH processing. The process is more user friendly and simplified. We hope you like the upgrades and thank you for your continued support. Please CONTACT US if you have any questions, or call 866-246-9691 option 3.